Privacy Policy Overview

We are committed to protecting your privacy and managing your data responsibly. This policy outlines how we collect, use, and protect your personal information in compliance with Australian law.

Data We Collect

We collect only the information required to provide you with relevant consultation services and improve your experience.

• Personal identification data, including your name, contact details, and communication records.
• Details related to your consultation requests, preferences, and service feedback submitted through our website.
• Usage data about how you interact with our site, such as navigation patterns, device details, and IP address.
• Records required for legal or regulatory compliance, including consent history and required disclosures.

How We Use Data

Collected information is used solely to deliver our services and enhance your website experience.

• To schedule and manage consultations or respond to your requests accurately and efficiently.
• To provide analytical reviews and recommendations tailored to your needs.
• To improve website security, monitor site usage, and ensure technical reliability.
• To comply with legal obligations and communicate important updates or policy changes.

Legal Basis for Data Use

We only use your information as allowed by law and with your consent or legitimate interest.

Our legal basis for handling your data includes consent for consultation, performance of our obligations, and compliance with regulatory requirements.

Information Sharing

Your data is never sold. It is shared only when necessary to deliver our services or comply with law.

• Personal details may be shared with trusted team members to manage your consultation, ensuring professional confidentiality.
• Third parties may access limited data for technical support, always under strict privacy obligations.
• We may disclose information if legally required by authorities or to enforce our legal rights.

Data Security

We use industry-standard security methods and regular assessments to protect your data from unauthorised access, alteration, or disclosure. Your information is handled confidentially, using secure storage and transmission procedures. Access is restricted to authorised personnel only.

Your Rights

You have the right to control your personal information held by us.

• Request access to your data and receive a copy of the information we hold about you.
• Ask for corrections if your data is inaccurate, incomplete, or outdated.
• Request deletion of your information as allowed by law and regulatory obligations.
• Object to or restrict the processing of your information in certain circumstances.

Cookie Policy

Our website uses cookies to ensure secure and convenient functionality, monitor site performance, and provide you with a personalised browsing experience.

View Cookie Policy View Cookie Policy

Contact Details

For privacy questions, concerns, or a copy of your data, please contact us at the details listed below.

Policy Changes Notice

We may update this policy from time to time. Significant changes will be communicated on our website or via email as needed.